Ecosphere Associates
Ecosphere

EcoSphere Replacement, Recharge & Upgrade

Extra Large SphereEcoSphere Replacement Policy

Each EcoSphere comes with a Replacement Policy. The replacement policy period will start from the original issue date of your original EcoSphere. No Replacement Policy exists on Replaced or Recharged EcoSpheres. Should all the shrimp die for any reason during the Replacement Policy period, Ecosphere Associates, Inc. will replace the unit promptly. The Small Sphere, Small Pod, Small Waterdrop and Mondo Sphere have a 6 month Replacement Policy. All larger EcoSpheres have a 12 month Replacement Policy. This Policy requires the customer to pay all shipping charges. EcoSphere Associates, Inc. agrees to replace your EcoSphere any time within the replacement policy period should fewer than one (1) shrimp remain alive. No warranty, implied or otherwise, shall exist on the EcoSphere. No replacement will be made where the glass is cracked or broken, or where the temperature or light limits have been exceeded. Each EcoSphere is housed in a hand-blown glass vessel and variations in clarity, smoothness, size, and shape are to be expected. EcoSphere Associates, Inc. will honor replacement only upon receipt of the unbroken and otherwise undamaged failed EcoSphere system. All returns can be shipped by regular ground mail, UPS, or FedEx.

The following items must accompany your return:

  • Name, weekday shipping address, phone number and email address
  • Serial Number (found on bottom of EcoSphere)
  • Payment for shipping. (check, money order, cashiers check, credit card)

Please download, print and include this form with your replacement, recharge or upgrade.

Replacement Return Shipping Costs
Model Size Shipping Cost
SS: Small Sphere 4" Dia $28
SP: Small Pod 5.25" Tall $28
SWD: Small Waterdrop 4" dia $28
MDS: Mondo Sphere 4.75" dia $30
MS: Medium Sphere 5.25" Dia $33
LP: Large Pod 7.50" Tall $33
LWD: Large Waterdrop 5.25" dia $33
LS: Large Sphere 6.50" Dia $38
XLS: X-Large Sphere 9.00" Dia $60

 

EcoSphere Recharge Policy

If your EcoSphere has passed the Replacement Policy period and all the shrimp have perished, you can have your EcoSphere recharged. No Replacement Policy exists on Recharged EcoSpheres. Please return the old EcoSphere to our office along with the Recharge cost. EcoSphere Associates, Inc. will Recharge your EcoSphere only upon receipt of the failed system. All returns can be shipped by regular ground mail, UPS, or FedEx.

The following items must accompany your return:

  • Name, weekday shipping address, phone number and email address
  • Serial Number (found on bottom of EcoSphere)
  • Payment for the recharge and shipping. (check, money order, cashiers check, credit card)
Recharge Pricing
Price does not include shipping.
Model Size Recharge Cost Shipping Cost
SS: Small Sphere 4" Dia $45 $28
SP: Small Pod 5.25" Tall $45 $28
SWD: Small Waterdrop 4" dia $50 $28
MDS: Mondo Sphere - No recharge available
MS: Medium Sphere 5.25" Dia $75 $33
LP: Large Pod 7.50" Tall $75 $33
LWD: Large Waterdrop 5.25" dia $80 $33
LS: Large Sphere 6.50" Dia $95 $38
XLS: X-Large Sphere 9.00" Dia $175 $60

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EcoSphere Upgrade Policy

Get that big one you've always wanted...

We also offer an Upgrade option for the EcoSphere. If all of the shrimp in your EcoSphere have died and you would like to upgrade to a new larger EcoSphere, we have the following options available.

Upgrade Pricing: (Prices Listed Include shipping):

Upgrade Pricing: (Prices Listed Include shipping):
Original Size Upgrade Size Price Replacement Policy
Small Sphere, Small Pod or Small Waterdrop Medium Sphere or Large Pod $125 12 month
Small Sphere, Small Pod or Small Waterdrop Large Sphere $190 12 month
Small Sphere, Small Pod or Small Waterdrop Extra Large Sphere $429 12 month
Medium Sphere, Large Pod or Large Waterdrop Large Sphere $160 12 month
Medium Sphere, Large Pod, Large Waterdrop, or Large Sphere Extra Large Sphere $325 12 month
Mondo Sphere Medium Sphere or Large Pod $115 12 month
Mondo Sphere Large Sphere $180 12 month
Mondo Sphere Extra Large Sphere $419 12 month

 

Please download, print and include this form with your replacement, recharge or upgrade.

Please send all Replacment, Recharge, and Upgrade EcoSpheres to:

Ecosphere Associates, Inc.
4421 N Romero Rd.
Tucson, AZ 85705

Please place in a suitable box. Use at least 3 to 4 inches of bubble wrap to protect the EcoSphere if you do not have the original packaging. Regular mail, UPS or FedEx are all fine carriers. We cannot Replace, Recharge or Upgrade any EcoSphere that arrives cracked or broken.

If you have any other questions do not hesitate to call our office: 800.729.9870

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